Terms of Service

These terms cover a one-off purchase. There is no subscription, no minimum term and no automatic renewal. You pay once for a package, we do the work, and that is the whole agreement.

1. Who these terms are for

1.1 These terms apply to the Maps SEO packages ("the Service") supplied by MAPS SEO LIMITED (Companies House 17040615) ("we", "us", "our") to you ("you", "your").

1.2 The Service is provided to businesses only. By ordering you confirm that you are acting for purposes relating to your trade, business, craft or profession, and not as a consumer. Consumer cancellation rights, including the statutory 14-day right to cancel, do not apply.

2. What you are buying

2.1 Each package is a one-off project. You choose a package, which sets how many search keywords we track and work on and what work is included. The scope of each package is published on our pricing page and repeated in your account panel when you order.

2.2 There is no subscription. Nothing renews, no card is stored for future charges, and we cannot bill you again without you placing a new order.

2.3 If you want further work after a package is delivered, you buy another package. That is a new order under these terms.

3. Payment

3.1 The price shown on our pricing page at the time you order is the whole price for that package. Payment is taken once, by card, through Stripe. We never see or store your card details.

3.2 Bank transfer is available on request — email us before ordering.

3.3 No VAT is added to our prices, because we are not VAT registered. If that changes we will say so on the pricing page before it applies to any new order.

4. Starting, delivering and finishing the work

4.1 We begin work within 5 working days of your payment clearing and of you giving us the access and information we need — normally manager access to your Google Business Profile.

4.2 We do not sell a completion date. How long the work takes depends on your area, your competition and the state of your profile when we start. Instead of a date we give you visibility: every task in your package appears in your account panel and is tracked through to 100%, and you receive a map-grid rank report every week while the project is running.

4.3 The project is complete when the tasks in your package show as delivered at 100% in your panel. We will tell you when that happens.

4.4 If you do not give us the access or information we need, we cannot start or continue. We will ask; if we get no response for 60 days we may close the project as delivered to the extent of the work done.

5. Refund guarantee

5.1 Before we change anything we record your ranking position for each keyword we track ("the day-0 baseline").

5.2 If, 90 days after your day-0 baseline, there has been zero improvement across all of your tracked keywords when measured against that baseline, we will refund what you paid for that package in full.

5.3 Improvement on one or more tracked keywords means the Service is working and the guarantee is met. The guarantee applies only where there is no improvement on any tracked keyword at all.

5.4 The guarantee is measured solely against your own day-0 baseline, for the keywords set up when you ordered. It requires that you kept your Google Business Profile access, your information and any agreed inputs available to us throughout.

5.5 The guarantee is a refund promise, not a ranking promise. We do not and cannot guarantee any particular Google position — Google controls its own results. What we guarantee is diligent, white-hat work and the refund described above.

6. Changing your mind

6.1 If you tell us before we have started work, we will refund your payment in full.

6.2 Once work has started, the package is being delivered and is not refundable except under the guarantee in clause 5. There is nothing to cancel — no further payment is ever due.

7. What we do and don't do

7.1 We carry out white-hat local SEO work only. We do not buy, sell or fake reviews, and we do not use methods that breach Google's guidelines.

7.2 Rankings, timescales and Google's own decisions — including profile suspensions or reinstatements — are outside our control and are not guaranteed, other than the refund guarantee in clause 5.

8. Your Google access and your data

8.1 To deliver the Service you add us as a manager on your Google Business Profile through Google's own invite system. You keep ownership and can remove our access at any time.

8.2 We process the business information you give us and the ranking data we measure, for the purpose of providing the Service and its reporting.

9. General

9.1 We may change these terms or our prices for future orders by publishing the change. A change never affects an order already placed.

9.2 These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

9.3 Our refund guarantee is set out in clause 5 above and, in full, in our separate Refund Policy.